WPPremiumFree.com – SupportCandy Satisfaction Survey is a WordPress Plugin being distributed by Supportcandy.
Customer feedback plays an important role in support sector. If you want to here your customers about their experience with you ( or your agent ) for support given in ticket, this add-on is for you. An email will get sent after x number of days/hours when ticket is closed. See below screen-shot of sample email. Satisfaction Survey
As soon as customer click one of the rating link, immediately it gets register in ticket even if use is logged in or not on your website. Optionally he can submit feedback in words. Window to submit feedback is provided on page where it has been redirected after clicking one of the rating above. You can set email notifications for both rating and feedback. See screen-shot below:
(04/03/2021) Fix: Sending multiple customer feedback emails to admin
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